Refund policy
We want you to love what you've bought. If you don't, here's how returns work.
Your right to cancel
You can cancel your order for any reason at any time before it's dispatched, and within 14 days of the day you receive it. This includes pieces made to order in our standard sizes. To cancel, email clientservices@daviticuso.com with your order number. You then have a further 14 days to send the items back to us.
Condition of returned items
Please try items on as you would in a shop. Return them with all tags attached and in their original packaging. If an item comes back worn, washed, damaged or with its tags removed, we may reduce your refund to reflect the loss in value.
How to return an item
Contact us before sending anything back, so we can give you the returns address and instructions. If you're returning from outside the UK, we'll also send you the customs paperwork. Please mark the parcel as returned goods, as instructed, so it isn't charged import tax on its way back to us.
Return shipping costs
If you're returning an item because you've changed your mind, you pay the return postage. We recommend a tracked and fully insured service. If the item is faulty or we sent you the wrong thing, we cover the return cost.
Refunds
Once your return arrives, we'll inspect it and email you to confirm. We'll refund you within 14 days of receiving the items, or within 14 days of you sending us proof of return if that comes first.
Your refund covers the price of the items you return, plus any import duties and taxes you paid for them at checkout. If you return your whole order, it also includes the original standard delivery charge. If you paid for express delivery, we refund the standard rate. Refunds go back to your original payment method, and your bank may take a few extra days to show them.
Exchanges
We're happy to exchange for a different size or colourway, subject to availability. Email us to arrange it. If the replacement is in stock, we'll dispatch it within 3–5 business days of receiving your return. If it needs to be made for you, we'll tell you the expected date before we go ahead.
Faulty, damaged or incorrect items
If something arrives damaged or faulty, or isn't what you ordered, please let us know as soon as possible. Ideally that means within 48 hours of delivery, with photos, so we can put it right quickly. We'll cover the return postage and offer a repair, replacement or full refund. Faulty items reported within 30 days of delivery are entitled to a full refund. None of this affects your statutory rights.
Items we can't accept back
We can't accept returns of gift cards, or of items made to your own specifications or personalised for you, unless they are faulty.
Contact us
Email: clientservices@daviticuso.com
WhatsApp: +44 7356 274539